POLICIES
Shipping & Returns
How orders are shipped, and how exchanges and returns work.
How orders are shipped, and how exchanges and returns work.
Free standard shipping is offered to Indian PIN codes supported by our delivery partners, as confirmed at checkout. Delivery dates are estimates and depend on courier serviceability. Tracking details are shared once a consignment is booked or dispatched. If delivery cannot be fulfilled, we will contact you with a lawful cancellation, re-delivery or refund option. Any extra shipping charges must be shown before payment.
Eligible ready-made clothing, including blazers, Jodhpuri and kurtas, may be requested for a different available size within seven calendar days after delivery. This is the deadline to submit the request; the parcel does not need to reach DEMOR within seven days. One discretionary size exchange is permitted per eligible item.
We do not offer ordinary returns or cash refunds solely because a customer has changed their mind about the colour, style or purchase. The eligible size-exchange option above still applies when a customer ordered the wrong size. This does not limit consumer remedies where a product is defective, misdescribed, damaged, incorrectly supplied or otherwise protected by law.
Tell us as soon as reasonably possible, ideally within 48 hours of delivery, through Customer Support. Photos and order details help us investigate but are not an automatic condition that removes statutory rights. A report after 48 hours or after the discretionary seven-day exchange window is not automatically rejected when a legal remedy applies. Depending on the facts and applicable law, a customer may be entitled to an appropriate refund, replacement, return or other remedy. We do not impose ordinary size-exchange pickup charges on an upheld defect or merchant-error complaint.
If an approved size exchange cannot be fulfilled because the replacement size is unavailable, DEMOR will offer an alternative only with customer consent. If no acceptable exchange can be provided, DEMOR will offer an eligible refund to the original payment method wherever feasible; store credit is optional, not compulsory.
Eligible orders may be cancelled before courier booking or dispatch using My Orders. For dispatched orders or significant non-delivery, contact Customer Support. We do not impose unilateral cancellation fees contrary to law. Eligible paid-order cancellations require a separate refund process; cancellation alone does not prove that a refund has been issued.
Once a refund has been approved and any applicable return/verification is completed, DEMOR aims to initiate the refund within three working days and provide the amount and available transaction reference. Payment providers and banks may then need an estimated 5–10 working days to show the credit; this is an estimate, not an extension of any mandatory legal deadline. Refunds normally go to the original payment method. Cash-on-delivery refunds may require verified UPI/bank details collected through a secure process. Never share OTPs, PINs or passwords. Any mandatory statutory refund time limit takes precedence.
Use Customer Support for a size exchange, return, refund, delivery issue or other complaint. Include the order number and a description. Keep the issued HELP reference to check progress on the Support page. Customers may also write to contect@demor.in.
Grievance Officer: Darshan Manoj Mohite (proprietor, D M Enterprise / DEMOR), phone +91 77588 60145. Formal complaints will be acknowledged within 48 hours and resolved within one month as required by the applicable e-commerce rules. The business must actively meet these deadlines.
Mandatory rights preserved: Nothing here excludes remedies under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian law.